Head of Technology Support & Operations at Opay

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money and pay bills.

We are recruiting to fill the position below:

Job Title: Head of Technology Support & Operations

Location: Ikeja - Alausa, Lagos (Onsite)
Industry: Fintech/Technology

Role Summary

• The Head of Technology Support leads the function responsible for operational support of the company's Engineering, Infrastructure, and Product environments.
• The role ensures the reliability, availability, and performance of production systems and platforms, working closely with technology and product leadership to deliver a proactive, metrics-driven support capability. This role is distinct from Internal IT, which is managed separately.

Key Responsibilities

• Lead and manage the technology support teams providing 24/7 operational support for Engineering, Infrastructure, and Product teams, ensuring high availability and rapid resolution of production issues.
• Oversee daily operations of the production technology environment, including application services, core payment systems, networks, cloud infrastructure, and supporting platforms.
• Develop and implement frameworks for incident management, problem management, and root cause analysis, driving continuous improvement in system reliability and performance.
• Establish and enforce operational policies, runbooks, escalation procedures, and service standards aligned with security, regulatory, and compliance requirements.
• Partner with Engineering, Infrastructure, and Product leadership to understand support requirements for new releases and deliver scalable, proactive support models.
• Define, monitor, and report on SLAs and key operational metrics, including system uptime, incident response and resolution times, change success rates, and mean time to recovery (MTTR).
• Manage vendor and partner relationships for monitoring tools, infrastructure services, and third-party technical support, including contract and SLA oversight.
• Lead operational initiatives around observability, automation, capacity planning, and system upgrades to reduce incidents and improve platform resilience.

Requirements & Qualifications

• Interested candidates should possess a Bachelor`s Degree
• Proven experience in a fintech or financial services environment, with strong understanding of payment systems, transaction processing, and the operational demands of high-volume financial platforms.
• Demonstrated team leadership capability, with a track record of building, developing, and managing high-performing technical support or operations teams.
• Established relationships across the Nigerian technology and financial services ecosystem, including banks, switches, processors, regulators, and technology partners, with the ability to leverage these networks for issue resolution and collaboration.
• Strong grasp of incident and problem management practices (e.g., ITIL or equivalent), with hands-on experience managing major incidents in production environments.
• Solid technical foundation across cloud infrastructure, networks, databases, and application support.
• Excellent communication and stakeholder management skills, with the ability to engage effectively from engineering teams up to executive leadership.

Application Closing Date
10th August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online