Call Center Executive at Ascentech Services Limited

Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients expectations through our core offerings: Recruitment and Selection, Outsourcing, Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

We are recruiting to fill the position below:

Job Title: Call Center Executive

Location: Yaba, Lagos
Employment Type: Full-time (On-site and Shift-based)

Job Responsibilities

• Manage relationships with customers to maintain overall customer growth.
• Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
• Be a spokesperson for the brands
• Maintain high customer satisfaction.
• Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
• Telemarketing (staff is expected to cross-sell and upsell with targets given every month.
• Inbound calls
• Outbound calls
• Email Resolution
• Response to live chat (WhatsApp).
• Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.

Requirements

• OND / HND / B.Sc Degree
• Minimum of 2 years’ Experience as a Call Centre Agent.
• Exceptional professional communication skills.
• Strong administration, analytical and organizational skills, with a systematic approach to problems.
• Strong networking & relationship-building skills.
• Self-driven, able to work independently as well as a good team player.

Salary
N120,000 monthly Gross + HMO + Pension.

Application Closing Date
27th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the job title as the subject of the email.