Concierge Manager (Female) at Kennedia Consulting Limited

Kennedia Consulting is a cost-effective and professional HR Service firm in West Africa region. We are a company that provides qualitative consulting and outsourcing services to our esteemed clients and have continuously kept ourselves “ahead of the curve”. Our innovative solutions run across areas of Personnel Outsourcing, Recruitment, Training, Business Process Outsourcing (BPO) & Taxation Services.

We are recruiting to fill the position below:

Job Title: Concierge Manager (Female)

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• We are seeking an experienced, personable, and service-oriented Concierge Manager to lead our Concierge team and deliver exceptional guest experiences.
• The ideal candidate will possess outstanding customer service skills, extensive knowledge of hospitality operations, and the ability to anticipate and exceed guest expectations.

Key Responsibilities

• Oversee the daily operations of the Concierge Department, ensuring exceptional guest service at all times.
• Lead, train, and supervise the concierge team to deliver personalized and memorable guest experiences.
• Coordinate guest requests, including transportation, restaurant reservations, event bookings, tours, and other concierge services.
• Build and maintain strong relationships with local businesses, vendors, and service providers to offer premium services to guests.
• Welcome VIP guests and ensure their needs are anticipated and professionally managed.
• Handle guest inquiries, complaints, and special requests promptly and effectively.
• Ensure accurate record-keeping of guest preferences to provide personalized service during future visits.
• Collaborate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.
• Maintain high standards of professionalism, confidentiality, and hospitality etiquette.
• Monitor departmental performance and implement continuous improvement initiatives to enhance guest satisfaction.

Requirements

• Bachelor's Degree or HND in Hospitality Management, Tourism, Business Administration, or a related field.
• 7–10 years of proven experience in Concierge, Guest Relations, or Front Office Operations within a reputable hotel, with supervisory experience.
• Strong leadership and team management abilities.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask and remain composed in a fast-paced hospitality environment.
• Strong knowledge of luxury hospitality standards and guest service best practices.
• Proficiency in Microsoft Office Suite and Hotel Property Management Systems (PMS).
• Professional appearance with exceptional problem-solving and organizational skills.

Salary
N250,000 - N300,000 / Month.

Application Closing Date
23rd July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: adeniyi_kennedia@outlook.com using "Concierge Manager – Abuja" as the subject of the email.