Billing and Revenue Assurance Analyst at inq. Digital Nigeria Limited

inq. is a Global Edge Company providing innovative, business-relevant services that will help re-imaging your future. Headquartered in Mauritius, we were founded in 2013, and we are a Convergence Partners company. We have contact points in 16 African cities, including Johannesburg, Gaborone, Lusaka, Ndola, Blantyre, Lilongwe, Lagos, Abuja, Port Harcourt, Kanu, Abidjan, Yaoundé. Our promise to our clients and stakeholders is to provide simpler, seamless solutions. As a global leading-edge solutions provider, inq. prides itself in providing innovative, business-relevant services in Edge AI and IoT, Fabric, SDN/NFV for Edge Cloud, Secure Access Services Edge and Elastic Edge.

Our strength lies in the great people we have across the business: Edge expertise and our ability to provide global international best practice methodologies customised to local customs in each of our cities of presence. We are driven to assist our clients in Banking, Oil and Gas industries, FMCG, Mining, Health, Real Estate, IT, Public Sector, Logistics companies in their digital transformation journey.

We are recruiting to fill the position below:

Job Title: Billing and Revenue Assurance Analyst

Location: Lagos
Department: Finance
Reporting to: Revenue Assurance/ Billing Manager

Purpose Statement

• The position will assist the Revenue Assurance/Billing Manager in assessment and containment of risk of revenue loss and the elimination of revenue exposures.
• The officer will bill customers for services we offer them and constantly monitor the billing
• system.

Principal Accountabilities/Objectives

• Maintain customers billing records.
• Monitor customers’ accounts by tracking the status of invoices.
• Process all billing transactions.
• Issue billing adjustments.
• Interface with internal customer service on customer inquiries.
• Process past due invoices and failed billing.
• Report process flow issues to Billing Manager.
• Responsible for billing customer usage for scheduled monthly and quarterly.
• Ensure customer-billing details are accurately updated and maintained.
• Investigate and follow up missing or conflicting billing and meter data.
• Ensure all credit note are accurately prepared and up to date.
• Ensure customers contract align with billing.
• Ensure all active circuit ID on the network are been billed.
• Any other duties which might be required.

Communications and Work Relationships
Internal:

• Account staff
• Business Development Group
• Service Management

External:

• Customers
• Other Business Units: All Departments

Requirements
Experience:

• The job holder must have a Degree in any Social Sciences or related discipline with a minimum of 3 years post qualification experience.

Skills:

• Microsoft Office Skills
• Positive attitude
• Good interpersonal and people management Multitasking abilities and ability to work under pressure.
• Team player
• Effective public speaking, communications and writing skills
• Excellent communications skills
• Ability to multitask and work in a multi-cultural environment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to: inqngcareers@inq.inc using the Job Title as the subject of the email.