Client Relationship Executive at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Client Relationship Executive

Location: Abuja (FCT) 
Reports to: Floor Manager / Customer Service Manager

Job Summary

• The Client Relationship Executive responsible for managing the front desk, welcoming clients and visitors, handling calls and inquiries, and ensuring a professional and pleasant first impression of the company.
• The role also supports administrative tasks, appointment scheduling, and customer coordination to ensure smooth daily operations within the fashion house.

Role Responsibilities
Front Desk Management:

• Welcome clients, visitors, and guests in a polite and professional manner.
• Ensure the reception area is clean, organized, and presentable at all times.
• Direct visitors to the appropriate department or staff.
• Maintain a professional appearance and attitude at all times.
• Ensure proper visitor record and sign-in where required.

Call Handling & Communication:

• Receive and direct incoming phone calls.
• Respond to customer inquiries in a courteous and helpful manner.
• Take messages accurately and forward them to the appropriate staff.
• Respond to emails or messages assigned to the front office.
• Provide correct information about the company’s products and services.

Client Appointment & Coordination:

• Schedule client appointments for fittings, consultations, or meetings.
• Confirm appointments and remind clients when necessary.
• Coordinate with designers, sales staff, or production team on client visits.
• Ensure smooth flow of clients to avoid congestion.
• Assist in managing walk-in customers.

Customer Service Support:

• Attend to customer’s questions about orders, fittings, or collections.
• Follow up with clients when instructed.
• Escalate complaints or difficult situations to the supervisor.
• Ensure customers feel welcomed and attended to.

Administrative Support:

• Maintain front office records and files.
• Assist with documentation, photocopying, and basic office tasks.
• Receive and record deliveries, parcels, and documents.
• Ensure proper handling of company correspondence.
• Support management with simple administrative duties.

Office Coordination & Access Control:

• Ensure the reception and waiting area reflects the company’s brand image.
• Monitor office supplies for the front desk.
• Assist in coordinating meetings when required.
• Support event preparation when needed (fashion shows, client events, etc.).
• Communicate important information to staff when instructed.
• Ensure unauthorized persons do not access restricted areas.
• Report suspicious activities to management.
• Maintain confidentiality of company and client information.

Qualifications and Requirements

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Mass Communication, or related field.
• Previous experience as receptionist, front desk officer, or customer service staff is an advantage.
• Experience in fashion, retail, or service industry is an added advantage.
• Basic computer knowledge is required.

Core Competencies:

• Good communication skills
• Strong customer service ability
• Good organizational skills
• Ability to multitask
• Basic computer skills (MS Word, Excel, email)
• Professional appearance and attitude
• Good telephone etiquette.

Application Closing Date
31st July, 2026.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: recruitment@domeoresources.org using “Client Relationship Executive (Fashion Industry Abuja)” as the subject of the email.

Note: Only shortlisted candidates will be contacted.