Customer Experience Agent (Hausa Speaking) at a Leading Investment and Financial Services Company - U-Connect Human Resources Limited

U-Connect Human Resources Limited - Our client, a leading investment and financial services firm, is recruiting to fill the position below:

Job Title: Customer Experience Agent (Hausa Speaking)

Location: Ikoyi, Lagos
Employment Type: Full-Time
Working Hours: Monday – Friday | 8:00 a.m. – 5:00 p.m.

Job Summary

• Our client is seeking a customer focused Hausa Speaking Customer Experience Agent to deliver exceptional customer support to clients.
• The successful candidate will communicate fluently in both Hausa and English, assisting customers with inquiries, resolving complaints, and ensuring an excellent customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, and other communication channels in both Hausa and English.
• Provide accurate information about the company's products and services.
• Resolve customer complaints professionally and efficiently.
• Escalate unresolved customer issues to the appropriate department.
• Maintain accurate records of customer interactions.
• Conduct follow-up communication to ensure customer satisfaction.
• Meet service quality and productivity targets.
• Maintain confidentiality and professionalism when handling customer information.
• Work collaboratively with internal teams to improve customer experience.
• Stay updated on company products, policies, and procedures.

Requirements

• Bachelor's Degree or Higher National Diploma (HND) in any discipline.
• Not more than 30 years of age.
• Must be fluent in both Hausa and English (spoken and written).
• Excellent verbal communication and interpersonal skills.
• Good computer literacy and proficiency in Microsoft Office applications.
• Strong customer service orientation.
• Ability to work in a fast-paced environment.
• Previous customer service or call centre experience is an added advantage.

Preferred Competencies:

• Fluency in Hausa with excellent translation and communication ability.
• Strong customer relationship management skills.
• Active listening and empathy.
• Problem solving ability.
• Attention to detail.
• Ability to work under pressure.
• Positive attitude and teamwork.

Salary
N130,000 - N160,000 Net (HMO & Pension Included)

Application Closing Date
27th August, 2026.

How to Apply
Interested and qualified candidates should send their CV / resumes to: e.ofoma@u-connect-ng.com using the job title as the subject of the mail.

Note: Only Hausa speaking candidates will be considered for the Customer Experience Agent (HausaSpeaking) position.