IT Infrastructure Analyst II at International Institute of Tropical Agriculture (IITA)

Abundance Estate Limited is an active real estate development and property investment firm. The company focuses on providing secure landed properties, residential developments, and affordable luxury estate housing options. It operates as part of the broader corporate umbrella of the Jaswill Group.

We are recruiting to fill the position below:

Job Title: IT Infrastructure Analyst II

Location: Ibadan, Oyo
Contract: 3-years renewable contract

Duties  

• Own day‑to‑day Incident & Request Management for assigned service queues; ensure accurate triage, prioritization, and timely resolution within SLA.
• Participate in Problem Management (trend analysis, root‑cause analysis, corrective/preventive actions) and track known errors/workarounds.
• Participate in Change Management activities (impact/risk assessment, scheduling, pre/post checks, rollback plans) and present changes to CAB as required.
• Maintain and improve standard operating procedures for repetitive operational tasks.
• Track and report availability, performance, and capacity metrics; recommend scale‑up/scale‑out or optimization measures.
• Perform health checks (daily/weekly/monthly) on critical services, document and escalate deviations.
• Provide L2/L3 support for Windows/macOS endpoints, printing, mobile devices/MDM, and approved software images.
• Administer identity & access operations (provisioning, de‑provisioning, group/role changes, periodic access reviews) in coordination with the Information Security team.
• Package, test, and deploy patches and updates for endpoints and core services in line with the change calendar
• Collaborate with Network/Infrastructure teams on L2 tasks for Wi‑Fi, VPN, and PABX/IP telephony.
• Execute routine operational tasks on servers and services (backups/restores, certificate renewals, log rotation, service restarts, DR runbooks) under the guidance of Lead, IT Operations & Security Management.
• Ensure stations remain connected to HQ services; provide remote support to Station IT Officers.
• Carryout security hardening baselines on endpoints/services; remediate vulnerabilities assigned via scans or advisories.
• Provide clear technical communications to stakeholders and contribute to IT service status updates.
• Update knowledge articles for end‑users; deliver on-the-spot user training on call or remotely.
• Contribute to post‑incident reviews, lessons learned, and backlog; champion automation/scripting to remove toil.
• Perform any other job‑related duties assigned by the supervisor.

Requirements

• BSc / HND in Computer Science, Computer Engineering, Information Technology, Electrical/Electronic Engineering, or a related field, with a minimum of three (3) years of hands-on experience in IT Operations, Network Operations Centre (NOC), or Service Desk Level 2 support within a medium-to-large, multi-site, or hybrid (on-premises and cloud) environment. Possession of  ITIL V4 Foundation certification (or higher), CompTIA Network+/A+, Microsoft MD-102 (Endpoint Administrator) or AZ-104, Cisco CCNA, or equivalent vendor certifications will be considered an added advantage.

Competencies:
The ideal candidate must have:

• Strong troubleshooting, analytical, and root cause analysis (RCA) skills for effective problem resolution.
• Excellent customer service, written, and verbal communication skills.
• Good knowledge of ITIL processes, including Incident, Problem, Change Management, and Service Level Agreements (SLAs).
• Proficiency in Microsoft Windows/macOS environments, Mobile Device Management (MDM), collaboration tools, and basic Layer 3 networking and voice communication concepts.

Benefits
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Application Closing Date
5th August 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online