IT Manager at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: IT Manager

Location: Aba, Abia

Job Summary

• The IT Manager is responsible for planning, managing, and overseeing the hotel's Information Technology infrastructure, systems, applications, networks, cybersecurity, and digital operations to ensure the availability, reliability, security, and efficiency of all technology services.
• The role ensures uninterrupted operation of hotel technology systems, including Property Management Systems (PMS), Point-of-Sale (POS), networking infrastructure, internet services, telephony, CCTV, access control, servers, cloud platforms, and end-user computing.
• The IT Manager works closely with Front Office, Finance & Accounts, Food & Beverage, Kitchen, Housekeeping, Engineering & Maintenance, Sales & Marketing, Human Resources, Security, Spa, Procurement, and all operational departments to support business operations, protect digital assets, improve operational efficiency, and deliver an exceptional guest technology experience consistent with the hotel's superior luxury hospitality standards.

Key Responsibilities
IT Strategy & Management:

• Develop and implement the hotel's IT strategy in alignment with business objectives.
• Plan and manage the annual IT budget.
• Ensure technology investments support operational excellence.
• Develop IT policies, standards, and procedures.
• Monitor IT performance against service level agreements.
• Evaluate emerging technologies for business improvement.
• Maintain an effective IT governance framework.
• Support digital transformation initiatives across the hotel.

Network Infrastructure Management:

• Design, implement, and maintain the hotel's network infrastructure.
• Manage wired and wireless network connectivity.
• Ensure reliable internet services for guests and staff.
• Monitor network performance and availability.
• Troubleshoot network issues promptly.
• Maintain firewalls, switches, routers, and network equipment.
• Ensure network redundancy and business continuity.
• Coordinate with internet service providers.

Hotel Systems Administration:

• Manage the Property Management System (PMS).
• Administer Point-of-Sale (POS) systems.
• Support Central Reservation Systems (CRS) where applicable.
• Maintain Channel Manager integrations.
• Manage accounting and ERP software.
• Support Human Resource Information Systems (HRIS).
• Ensure seamless integration between hotel applications.
• Coordinate software upgrades and updates.

Cybersecurity & Information Security:

• Develop and implement cybersecurity policies.
• Protect hotel systems against cyber threats.
• Monitor network security.
• Manage endpoint security solutions.
• Administer useraccess controls.
• Conduct vulnerability assessments.
• Coordinate penetration testing where required.
• Ensure compliance with cybersecurity best practices.

Server & Cloud Management:

• Manage physical and virtual servers.
• Monitor server performance and availability.
• Administer cloud-based applications and services.
• Maintain Active Directory and user accounts.
• Perform system upgrades.
• Monitor storage capacity.
• Optimize server performance.
• Ensure system redundancy.

Backup & Disaster Recovery:

• Develop backup policies.
• Ensure regular system backups.
• Test disaster recovery procedures.
• Maintain business continuity plans.
• Restore systems during incidents.
• Monitor backup integrity.
• Protect critical hotel data.
• Document recovery procedures.
• IT Support & Help Desk:
• Provide technical support to all departments.
• Respond to IT support requests promptly.
• Resolve hardware and software issues.
• Install and configure user devices.
• Support printers, scanners, and peripherals.
• Maintain service desk records.
• Monitor ticket resolution times.
• Deliver excellent customer support.

Hardware & Asset Management:

• Manage IT assets throughout their lifecycle.
• Maintain asset registers.
• Coordinate procurement of IT equipment.
• Monitor warranties and maintenance contracts.
• Replace obsolete equipment.
• Conduct periodic asset verification.
• Ensure proper disposal of IT assets.
• Optimize hardware utilization.

CCTV, Access Control & Security Systems:

• Manage CCTV systems.
• Maintain access control systems.
• Support biometric attendance systems.
• Monitor surveillance infrastructure.
• Coordinate maintenance of security technology.
• Ensure security recordings are retained appropriately.
• Support investigations requiring digital evidence.
• Maintain electronic security systems

Vendor & Contract Management:

• Manage IT vendors and service providers.
• Negotiate service agreements.
• Monitor vendor performance.
• Coordinate third-party support services.
• Review maintenance contracts.
• Ensure timely renewal of licenses.
• Monitor software subscriptions.
• Evaluate vendor service quality.

Documentation & Compliance:

• Maintain IT policies and procedures.
• Document network diagrams and configurations.
• Maintain software license records.
• Ensure compliance with software licensing requirements.
• Maintain IT inventory records.
• Protect confidential information.
• Ensure audit-ready IT documentation.
• Maintain system change records.

Reporting & Performance Monitoring:

• Prepare daily IT operations reports.
• Submit weekly system performance reports.
• Prepare monthly IT management reports.
• Monitor system uptime.
• Track IT incidents.
• Analyze recurring issues.
• Report cybersecurity incidents.
• Recommend technology improvements.

Collaboration & Stakeholder Engagement:

• Work closely with all hotel departments.
• Support technology requirements for meetings and events.
• Coordinate with software vendors.
• Collaborate with consultants and service providers.
• Support management decision-making with technology solutions.
• Promote digital innovation.
• Maintain excellent stakeholder relationships.
• Support hotel operational excellence.

Health, Safety & Continuous Improvement:

• Ensure compliance with health and safety standards during IT installations.
• Maintain secure server rooms.
• Support energy-efficient technology initiatives.
• Participate in professional training.
• Recommend process improvements.
• Implement technology best practices.
• Support digital automation initiatives.
• Promote continuous improvement across IT operations.

Key Performance Indicators (KPIs)

• Network uptime percentage.
• System availability.
• IT incident response time.
• IT incident resolution time.
• PMS system availability.
• POS system uptime.
• Internet availability.
• Cybersecurity incident rate.
• Backup success rate.
• Disaster recovery readiness.
• User satisfaction score.
• IT budget compliance.
• Preventive maintenance completion rate.
• Software license compliance.
• Asset inventory accuracy.
• Vendor performance rating.
• CCTV system availability.
• Compliance with IT policies.
• Attendance and punctuality.
• Supervisor performance evaluation.

Qualifications & Requirements
Education:

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, Cybersecurity, Software Engineering, or a related discipline
• A Master's Degree in Information Technology, Business Administration (MBA), or a related field is an added advantage.

Experience:

• 5–8 years of progressive experience in Information Technology, with at least3 years in a supervisory or managerial role.
• Experience in a luxury hotel, hospitality organization, or service-oriented environment is highly desirable.
• Hands-on experience managing hotel technology systems, enterprise networks, cybersecurity, cloud platforms, and business applications is required.

Professional Certifications (Preferred):

• Cisco Certified Network Associate (CCNA).
• Microsoft Certified Solutions Associate/Expert (MCSA/MCSE) or equivalent Microsoft certifications.
• CompTIA Network+.
• CompTIA Security+.
• Certified Information Systems Security Professional (CISSP)(added advantage).
• ITIL Foundation Certification.
• VMware, AWS, Microsoft Azure, or Google Cloud certifications(added advantage).
• Proficiency in Microsoft 365, virtualization technologies, and hotel management systems such as Opera PMS, Micros POS, IDS, Fidelio, or similar platforms.

Skills & Competencies:

• IT Infrastructure Management.
• Network Administration.
• Cybersecurity.
• Cloud Computing.
• Server Administration.
• Systems Integration.
• Database Management.
• Hotel PMS & POS Systems.
• IT Project Management.
• Vendor Management.
• Microsoft 365 Administration.
• Hardware & Software Support.
• Disaster Recovery.
• Business Continuity Planning.
• Leadership.
• Problem Solving.
• Analytical Thinking.
• Communication Skills.
• Time Management.
• Integrity and Confidentiality.

Application Closing Date
30th August, 2026.

Method of Application
Interested and qualified candidates should forward their CVs and cover letters to: recruitment@domeoresources.org using "IT Manager (Abia)” as the subject of the email.

Note: Only shortlisted candidates will be contacted.