Customer Service Experience Officer at Future Moves Recruitment Agency (FMR Agency)

Future Moves Recruitment Agency (FMR Agency) is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization.

At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.

We are recruiting to fill the position below:

Job Title: Customer Service Experience Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The customer service & scheduling officer is responsible for managing client communications, processing concrete orders, coordinating pour schedules, and ensuring excellent customer service throughout the order lifecycle.
• The role supports the Sales team by maintaining accurate customer records, handling enquiries and complaints, preparing sales documentation, monitoring client satisfaction, and producing operational reports to ensure efficient service delivery and customer satisfaction.

Key Responsibilities

• Respond promptly to all client enquiries via phone, WhatsApp, and email, and resolve or escalate issues as appropriate.
• Receive, verify, process, and acknowledge customer orders.
• Coordinate and maintain concrete pour schedules, confirm appointments with clients, and communicate updates to the Dispatch team.
• Manage customer complaints by recording, escalating, tracking, and following up on resolutions.
• Maintain accurate customer, project, and communication records in the CRM/database.
• Prepare quotations, sales documents, and provide administrative support to the Sales team.
• Produce daily and weekly reports on orders, schedules, enquiries, complaints, and customer feedback.
• Conduct post-delivery follow-ups to measure customer satisfaction and escalate any service concerns.
• Collaborate with Sales, Dispatch, and Operations teams to ensure seamless order fulfillment and an excellent customer experience.

Requirements

• Candidates should possess a Bachelor's Degree with at least 3 years of experience.

Salary
N150,000 monthly.

Application Closing Date
30th August, 2026.

How to Apply
Interested and qualified candidates should send their CVs to hrbp4@fmragency.com using "Customer Service Experience Officer" as the subject of the email.