Community Solutions Advisor at OGNISE

OGNISE is a community management and service aggregation platform that helps communities, estates, neighborhoods, streets, commercial districts, resident associations, Community Development Associations (CDAs), and local governments access reliable, affordable, and professionally managed services. 

We are recruiting to fill the position below:

Job Title: Admin / Operations Officer

Location: Kajola, Ibeju-Lekki - Lagos
Job type: Full-time
Reporting to: Managing Director

Role Summary

• We are seeking a highly organized, proactive, and execution-focused Admin / Operations Officer to oversee the day-to-day administration and operations of the company.
• This role is critical to ensuring that tasks are executed efficiently, staff are coordinated effectively, records are maintained accurately, and operational objectives are achieved on time.
• The ideal candidate is not merely an administrator but an operational driver who follows up relentlessly, solves problems proactively, coordinates people and resources effectively, and ensures that management directives are translated into measurable results.

Key Responsibilities

• Administration & Office Operations Manage daily office administration and operations. Maintain organized digital and physical records.
• Prepare reports, letters, quotations, presentations, and business documents. Manage incoming and outgoing correspondence.
• Coordinate meetings, appointments, and management schedules. Maintain office supplies, assets, and inventory records.
• Ensure compliance with company policies and operational procedures.
• Operational Coordination Coordinate and monitor daily business activities.
• Follow up with employees, vendors, contractors, suppliers, and service providers.
• Ensure assigned tasks are completed within agreed timelines.
• Track projects, installations, deliveries, sales activities, and operational milestones.
• Escalate operational issues requiring management attention.
• Support implementation of company strategies and operational plans.
• Staff Coordination & Accountability Monitor staff attendance and punctuality.
• Track daily activities and performance of team members.
• Coordinate communication between management and employees.
• Assist with onboarding and staff administrative processes.
• Ensure operational reports are submitted as required.
• Support enforcement of company policies and standards.
• Customer & Stakeholder Management Serve as a professional point of contact for customers and partners.
• Respond to inquiries and coordinate service requests. Manage customer follow-ups and issue resolution.
• Maintain positive relationships with stakeholders and service providers.
• Reporting & Performance Tracking Prepare daily, weekly, and monthly reports.
• Maintain operational records and dashboards.
• Track KPIs and organizational performance metrics.
• Generate management reports and recommendations.
• Systems & Technology Management Manage company CRM, reporting systems, email platforms, and operational software.
• Maintain accurate data entry and records. Support process automation and operational improvements.

Requirements

• Candidates should possess a Bachelor's Degree, HND, or equivalent qualification.
• Minimum of 3 years relevant experience in administration, operations, project coordination, or office management.
• Strong proficiency in Microsoft Office, Google Workspace, spreadsheets, and business software.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.

Required Skills:

• Administration
• Operations Management
• Project Coordination
• Staff Coordination
• Reporting & Documentation
• Vendor Management
• Customer Service
• Communication & Follow-Up
• Time Management
• Problem Solving
• Attention to Detail
• Process Improvement

Personal Attributes:

• The ideal candidate should be: Highly organized and detail-oriented.
• Proactive and self-driven.
• Assertive in following up and ensuring task completion.
• Professional and trustworthy.
• Capable of working under pressure.
• Solution-oriented and resourceful.
• Technology-savvy.
• Able to take ownership of responsibilities.
• Committed to excellence and accountability.

Work Schedule:

• Monday – Friday (9:00 AM – 5:00 PM)
• Saturday (9:00 AM – 1:00 PM)
• Sunday Off Day (except where operational requirements necessitate support)

Tools Provided:

• Official Company Email
• Laptop/Computer Access
• CRM & Operational Software
• Reporting Systems
• Cloud Storage & Documentation Platforms
• Company Communication Tools 

Success in this Role:

• Success will be measured by the candidate's ability to ensure smooth daily operations, maintain accountability across teams, coordinate projects effectively, improve operational efficiency, and help management achieve strategic and operational objectives through consistent execution and follow-through.

Requirements:

• Administration
• Operations Management
• Project Coordination
• Staff Coordination
• Reporting & Documentation
• Vendor Management
• Customer Service
• Communication & Follow-Up
• Time Management
• Problem Solving
• Attention to Detail
• Process Improvement

Compensation

• Salary Range: N300,000 - N500,000 / Month
• Compensation will be based on experience, capability, and demonstrated ability to drive execution and results.
• Performance bonuses may be introduced based on operational outcomes and company performance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online