Area Service Manager at SIMS Nigeria Limited

We are SIMS Nigeria Limited. For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each customer receives top-tier service and dependable products.

With pride, we believe we are on a journey to building a legacy rooted in trust, innovation, and exceptional standards riding on our partnership with Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood, Powermatic, and many others. Our values continue to guide us, allowing SIMS Nigeria Limited to thrive in a constantly evolving market while delivering lasting value to our customers, partners, and people across Nigeria. With premium products and unmatched service, we are honored to represent these trusted brands in Nigeria, bringing innovation and quality products directly to our customers with the sole aim of enriching their lives. As we continue to expand and adapt to meet the growing needs of our market, SIMS Nigeria Limited remains committed to setting the standard in product quality and service across the nation.

We are recruiting to fill the position below:

Job Title: Area Service Manager

Location: North East, North Central, South South, Nigeria
Employment Type: Full-time

Role Overview

• We are seeking a highly experienced, results-driven, and customer-focused Area Service Manager to oversee and manage all after-sales service operations within an assigned geographical area.
• The ideal candidate will be responsible for ensuring efficient service delivery, maintaining high service quality standards, driving customer satisfaction, and achieving area service performance targets.
• This role will oversee service centre operations, technical support, warranty administration, spare parts coordination, team development, and compliance with company policies and manufacturer standards.

Key Responsibilities

• Oversee the daily operations of all service centres within the assigned area to ensure consistent, high-quality after-sales service.
• Ensure timely diagnosis, repair, installation, and maintenance of products in line with company standards and Service Level Agreements (SLAs).
• Monitor area service performance and drive improvements in key metrics, including turnaround time (TAT), first-time fix rate (FTFR), customer satisfaction (CSAT), and warranty compliance.
• Conduct regular service centre visits, operational reviews, and quality audits to ensure compliance with company policies, technical standards, and service procedures.
• Supervise, coach, and mentor Service Centre Supervisors, Service Engineers, Technicians, Customer Service Officers, and other service personnel within the assigned area.
• Identify training and development needs and coordinate technical and customer service training programmes.
• Ensure prompt resolution of escalated customer complaints and implement corrective actions to improve service delivery.
• Collaborate with the Spare Parts team to ensure adequate inventory availability and minimize service disruptions due to parts shortages.
• Oversee warranty claim processing to ensure accuracy, compliance, and timely submission in line with company and manufacturer requirements.
• Monitor service centre productivity and ensure optimal utilization of manpower, tools, and equipment.
• Analyze service reports and operational data to identify trends, recommend improvements, and optimize service performance.
• Work closely with Sales, Logistics, Warehouse, and Product teams to support product launches, dealer support, and customer retention initiatives.
• Monitor operational expenses and implement cost-control measures while maintaining service quality.
• Ensure compliance with health, safety, environmental, and regulatory requirements across all service locations.
• Prepare and submit daily, weekly, monthly, and quarterly service performance reports to the Regional Service Manager.
• Drive continuous improvement initiatives that enhance operational efficiency, customer experience, and overall service excellence.
• Ensure all service documentation, repair records, and customer service reports are accurately maintained and updated.
• Support the implementation of new service processes, technologies, and quality improvement initiatives within the assigned area.

Qualifications & Experience

• Bachelor's Degree in Engineering, Business Administration, Operations Management, or a related discipline.
• Professional certifications in Service Management, Operations Management, Project Management, or related fields are an added advantage.
• Minimum of 8 years of experience in after-sales service, technical operations, or service management.
• Experience in the consumer electronics, home appliances, telecommunications, or related industry is highly preferred.
• Proven experience managing multiple service centres or field service operations within an assigned territory.
• Strong leadership, technical problem-solving, customer relationship management, and analytical skills.
• Proficiency in Microsoft Office Suite, ERP systems, and service management software.
• Excellent communication, organizational, and decision-making skills.
• Willingness to travel frequently within the assigned area to support operational excellence and business objectives.

Application Closing Date
14th August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: employment@simsng.com using the Job Title and Location as the subject of the email.