Manager - Customer Acquisition and Compliance HQ at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Customer Acquisition and Compliance HQ

Location: Ikoyi, Lagos
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager - Customer Acquisition and Compliance
Division: Sales and Distribution

Job Description

• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk. 
• Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met. 
• Review market and channel needs and plan and manage the procurement and distribution of SIM cards, ensuring this is in line with approved business forecast. 
• Track and administer the procurement process of approved number range, review acquisition and deployment plans /number usage and ensure availability of numbers across the country.
• Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans. 
• Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database. 
• Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities. 
• Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region 
• Identify new markets, business within the region and act as liaison between MTNN and newly identified customers 
• Ensure effective management of customer acquisition and SIM Card Registration within the regions. 
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience. 
• Liaise continuously with internal and external stakeholders (Regional Sales Teams, Marketing, Key Accounts Managers, etc) to ensure hitch-free operations.

Requirements

• First Degree in any related discipline  
• Fluent in English Master’s degree in Sales or Marketing will be an added advantage.
• 6 - 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others 
• Experience working in a medium to large organization 
• relevant project management experience.

Application Closing Date
24th July, 2026, 6:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online