Hostess at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Hostess

Location: Maitama, Abuja (FCT) 
Employment Type: Full-time

Main Function

• The Fine Dining Restaurant Hostess is responsible for creating a warm, elegant, and memorable first impression by welcoming guests, managing reservations, coordinating seating arrangements, and ensuring a seamless arrival and departure experience. The role serves as the face of the restaurant and plays a vital role in delivering exceptional guest experiences that reflect the superior luxury standards of the hotel.
• The ideal candidate must possess excellent communication skills, a polished appearance, exceptional interpersonal skills, and a passion for delivering world-class hospitality.

Role Responsibilities
Guest Reception and Welcome:

• Welcome guests warmly and professionally upon arrival.
• Escort guests to their tables and ensure they are comfortably seated.
• Provide a courteous farewell and thank guests as they depart.
• Maintain a professional, friendly, and welcoming attitude at all times.

Reservation Management:

• Manage restaurant reservations using the hotel's reservation system.
• Confirm bookings and accommodate special guest requests where possible.
• Monitor reservation schedules to maximize table occupancy and guest satisfaction.
• Coordinate walk-in guests while ensuring efficient table allocation.

Seating Coordination:

• Manage table assignments to optimize restaurant flow and service efficiency.
• Coordinate seating arrangements with the Restaurant Manager and service team.
• Ensure VIP guests, repeat guests, and guests with special requests receive priority attention.
• Maintain accurate waitlists during peak periods and communicate waiting times professionally.

Guest Relations:

• Engage with guests to ensure they are comfortable and satisfied with their dining experience.
• Respond to guest enquiries regarding menus, restaurant services, and hotel facilities.
• Address minor guest concerns promptly and escalate complex issues to the Restaurant Manager.
• Build positive relationships that encourage repeat visits.

Communication and Coordination:

• Liaise closely with servers, captains, kitchen staff, and the Restaurant Manager to ensure smooth service delivery.
• Communicate guest preferences, dietary restrictions, allergies, and special occasions to the service team.
• Support the coordination of private dining events, celebrations, and VIP functions.

Restaurant Presentation:

• Ensure the reception desk and waiting area are clean, organized, and elegantly presented.
• Monitor the appearance of menus, reservation materials, and guest reception areas.
• Ensure the restaurant entrance reflects the hotel's luxury standards.

Guest Feedback and Service Recovery:

• Obtain guest feedback regarding their dining experience.
• Promptly report guest comments and complaints to management.
• Participate in service recovery efforts to enhance guest satisfaction.

Administrative Responsibilities:

• Maintain accurate reservation records and guest profiles.
• Prepare daily reservation reports and seating plans.
• Assist in maintaining records of VIP guests and repeat patrons.
• Perform other administrative duties assigned by management.

Key Performance Indicators (KPIs)

• Guest satisfaction scores
• Reservation accuracy and efficiency
• Table turnover and seating efficiency
• Guest waiting time management
• Number of guest complaints relating to reception or seating
• Repeat guest recognition and satisfaction
• Compliance with luxury hospitality standards
• Professional grooming and appearance compliance
• Accuracy of reservation records
• Team collaboration and communication effectiveness

Experience / Qualification

• Bachelor's Degree, HND, OND, or Diploma in Hospitality Management, Tourism, Business Administration, or a related discipline.
• 2–4 years experience in a hostess, guest relations, front office, or customer service role.
• Experience in a luxury hotel, fine dining restaurant, or premium hospitality establishment is highly desirable.
• Knowledge of restaurant reservation systems and hospitality software is an added advantage.
• Professional training in customer service or hospitality is an added advantage.

Competencies / Skills:

• Excellent customer service and guest relations skills
• Strong communication and interpersonal abilities
• Exceptional telephone etiquette
• Knowledge of fine dining etiquette and luxury hospitality standards
• Strong organizational and multitasking skills
• Ability to manage reservations and guest flow efficiently
• Proficiency in Microsoft Office and restaurant reservation systems
• Attention to detail and professional grooming

Behavioural Qualities / Other Competences:

• Professional, elegant, and well-groomed appearance
• Friendly, courteous, and approachable personality
• High level of emotional intelligence
• Strong attention to detail
• Calm and composed under pressure
• Positive attitude with excellent teamwork skills
• High level of integrity and professionalism
• Strong commitment to guest satisfaction

Application Closing Date
10th August, 2026.

How to Apply
Interested and qualified candidates should send their CVs and cover letters to: recruitment@domeoresources.org using Hostess - Maitama" as subject of mail.

Note: Only shortlisted candidates will be contacted.