Operations Manager at HOP Services Limited

HOP Services is a Hospitality Solutions and Cleaning Company who strive to deliver high quality service to our clients within the hotel industry, domestic and commercial sector. We apply our vast experience of over 10years to achieve this goal.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Overview

• The Operations Manager is responsible for overseeing the day-to-day operations of the facility, ensuring smooth and efficient functioning across all departments.
• This role includes managing staff, ensuring high levels of guest satisfaction, optimizing resources, and maintaining service excellence in line with the hotel’s standards.
• The Operations Manager plays a key role in ensuring that both operational objectives and financial goals are met while creating a unique and memorable guest experience.

Key Responsibilities
Overall Operations Management:
Daily Operations:

• Oversee and manage all operational aspects of the facility.
• Ensure seamless coordination between departments to maintain smooth operations and consistent service delivery.

Guest Experience:

• Maintain high guest satisfaction by ensuring that service levels are exceptional across all departments.
• Handle guest feedback, complaints, and requests, ensuring timely resolution and personalized guest experiences.
• Develop strategies to continuously improve guest satisfaction, addressing feedback from surveys and online reviews.

Staff Leadership and Development:
Staff Management:

• Supervise and support department heads, ensuring they have the resources needed to meet operational goals.
• Oversee scheduling, staffing levels, and productivity across departments, ensuring sufficient staff coverage during peak times.
• Encourage cross-departmental collaboration to enhance overall team performance.

Training & Development:

• Support the training and professional development of staff to maintain high service standards.
• Organize regular training sessions for employees to update them on new policies, standards, and procedures.
• Promote a positive work environment that fosters teamwork and employee satisfaction.

Performance Management:

• Evaluate staff performance and support department managers in conducting performance appraisals.
• Address performance issues and work with HR to develop improvement plans where necessary.

Financial and Budget Management:
Budget Oversight:

• Work closely with the General Manager and Finance team to manage operational budgets and ensure cost control.
• Monitor and analyze financial performance of operational departments, including revenue, expenses, and profitability.
• Implement cost-saving measures while maintaining quality service levels.

Revenue Optimization:

• Collaborate with the sales and marketing teams to develop strategies to maximize room occupancy and optimize revenue.
• Support the food and beverage department with revenue strategies, such as menu engineering and cost management.
• Contribute to overall profitability by identifying opportunities to enhance guest experiences and increase spending.

Health, Safety, and Compliance:
Health & Safety Standards:

• Ensure the facilityadheres to all health and safety regulations, including fire safety, food safety, and hygiene standards.
• Oversee the implementation of safety procedures and ensure staff compliance with safety protocols.
• Organize and oversee safety training for staff, including emergency response drills.

Legal & Compliance:

• Ensure compliance with local labor laws, facilitylicensing regulations, and industry standards.
• Keep up to date with any legal or regulatory changes that could affect hotel operations.

Facility Management and Maintenance:
Property Maintenance:

• Oversee the upkeep of building facilities, including rooms, public areas, restaurants, and back-of-house areas.
• Work with the maintenance team to ensure that all equipment and systems are functioning correctly, including HVAC, plumbing, electrical, and safety systems.

Vendor and Contractor Management:

• Manage relationships with external vendors and contractors for maintenance, cleaning, and other operational services.
• Ensure that service contracts are fulfilled to the hotel’s standards and that repairs and maintenance are completed on schedule.

Strategic Planning and Continuous Improvement:
Operational Efficiency:

• Analyze operational processes and identify areas for improvement to increase efficiency and reduce costs.
• Implement best practices and innovative solutions to streamline operations, improve service, and enhance the guest experience.

Sustainability Initiatives:

• Develop and implement sustainability initiatives in line with the facilities' goals, such as reducing energy consumption, water usage, and waste.

Requirements

• Interested candidates should possess relevant qualifications with 4 years work experience.

Salary
N200,000 - N250,000 monthly.

Application Closing Date
31st August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: info@hopcleaning.com using job title as the subject of the mail.