Supervisor / Team Lead at SCALE mPower

SCALE mPower is a financial solution that provides transportation workers with access to credit, enabling them to pay for essential services such as vehicle spares, repairs, and fueling, ensuring their vehicles remain operational and on the road.

We are recruiting to fill the position below:

Job Title: Supervisor / Team Lead

Location: Ijebu Ode, Ogun
Employment Type: Full-time

Role Summary

• Drive SCALE mPower operations within an assigned Local Government Area (LGA), overseeing transport park onboarding, TSR recruitment/management, loan disbursement/collections, relationship management, and regional performance.

Key Responsibilities
Park & Regional Operations:

• Onboard and manage transport parks within the assigned region according to mPower operational standards.
• Build and maintain relationships with Park Chairmen, Cluster leaders, Collections and Recovery Officers, and key community stakeholders.
• Ensure accurate documentation for all parks and loan applicants.

TSR Recruitment & Management:

• Recruit, onboard, and manage Territory Sales Representatives (TSRs) within the region.
• Conduct training, app onboarding, and ensure TSRs submit required documentation.
• Monitor daily TSR activities, provide coaching, track performance, and take disciplinary actions when necessary.

Loan Disbursement & Collections:

• Coordinate loan disbursement processes and support efficient collections across parks in the local government area.
• Track repayment behavior and escalate defaults or issues promptly.
• Work with Finance, Compliance, and Collections teams for smooth regional loan operations.

Field Monitoring & Compliance:

• Conduct field visits to verify park activities, TSR performance, and adherence to loan procedures.
• Identify operational risks, fraudulent behavior, or documentation gaps and escalate immediately.

Reporting & Performance Management:

• Prepare and submit weekly regional performance reports (TSR output, loan disbursements, collections, park status).
• Monitor KPIs including TSR productivity, loan conversion rates, repayment rates, and park coverage.

Stakeholder Engagement & Issue Resolution:

• Support customer relations for loan applicants within the region.
• Resolve escalations regarding TSRs, loan applicants, or parks with timely feedback to management.
• Represent the company professionally within the region.

Requirements
Experience:

• 3–5 years' experience in a similar field-based or regional operations role.
• Minimum of 2 years’ experience in field operations, agent management, or grassroots project execution.
• Proven ability to recruit and lead TSRs or field agents.

Core Skills:

• Strong communication, negotiation, and relationship-building skills.
• Excellent sales, persuasion, and stakeholder engagement skills.
• Strong people management skills with the ability to supervise diverse individuals.
• Ability to work independently with minimal supervision.
• Willingness to travel frequently within the assigned region.

Preferred Skills:

• Experience working with digital lending, microfinance, or agent networks.
• Knowledge of field verification processes or community network structures.
• Proficiency in using mobile apps, dashboards, and reporting tools.
• Conflict resolution and crisis management skills.

Salary
N200,000 per month.

Application Closing Date
15th August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: Careers@renda.co using the Job Title as the subject of the email.