Dispatch Coordinator at Telcapit

Telcapit, a reputable conglomerate, is recruiting to fill the position below:

Job Title: Dispatch Coordinator

Location: Tejuosho Market, Yaba - Lagos
Employment Type: Full-time
Reports To: Operations Manager

Job Summary

• The Dispatch Coordinator is responsible for coordinating and assigning delivery requests to riders, ensuring timely pickups and deliveries, and maintaining smooth day-to-day logistics operations.
• The role requires excellent communication, organization, and problem-solving skills to ensure efficient dispatching while providing exceptional support to merchants, riders, and customers.

Key Responsibilities

• Receive and coordinate delivery requests from merchants.
• Assign delivery jobs to available helpers based on proximity, capacity, and delivery timelines.
• Monitor the progress of all assigned deliveries from pickup to successful completion.
• Communicate with helpers to ensure timely pickups and resolve operational challenges.
• Follow up on delayed, failed, or cancelled deliveries and escalate issues where necessary.
• Maintain accurate records of dispatched orders, completed deliveries, returns, and cancellations.
• Serve as the primary point of contact between merchants, helpers, and the Operations team.
• Ensure all dispatch activities comply with the company’s Standard Operating Procedures (SOPs).
• Prepare daily operational reports, including delivery performance, rider attendance, and incident reports.
• Assist with onboarding new merchants and helpers within tejuosho when required.
• Ensure helpers maintain professionalism, punctuality, proper appearance, and excellent customer service.
• Handle customer complaints professionally and ensure prompt resolution or escalation.
• Monitor helpers availability and ensure adequate fleet coverage throughout operating hours.
• Support the Operations team in achieving delivery efficiency and service quality targets.

Requirements
Required Skills:

• Dispatch coordination
• Time management
• Communication and negotiation
• Problem-solving
• Attention to detail
• Record keeping and reporting
• Customer service
• Teamwork
• Conflict resolution
• Basic computer literacy

Working Hours:

• As assigned by the Operations team, including weekends and public holidays where operationally required (Monday to Saturday).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: Gfoodsarfixhr@gmail.com using the Job Title as the subject of the email.