Desktop Support Officer - FMN Holdings at Flour Mills of Nigeria Plc

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading food company in Africa providing high-quality and affordable products in the most convenient ways to consumers through world-class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta, and Golden Noodles. The Company's flagship brand, Golden Penny, remains one of the best-known and the preferred brands amongst bakers, confectioneries, and consumers in Nigeria.

We are recruiting to fill the position below:

Job Title: Desktop Support Officer - FMN Holdings

Location: Apapa, Lagos

Purpose   

• Provide technical support for end-user computing services by installing, maintaining, and troubleshooting desktop hardware, software, and peripheral devices. 
• Resolve incidents and service requests promptly to minimize downtime, maximize user productivity, and deliver Excellent Customer Service. 

The Job  

• Resolve IT incidents and service requests promptly to minimize downtime and ensure the availability of end-user IT services. 
• Install, configure, deploy, and maintain desktop hardware, software, operating systems, and peripheral devices in line with IT standards. 
• Diagnose and resolve hardware, software, network, and operating system issues, providing advanced technical and desk-side support where required. 
• Perform preventive maintenance, including system upgrades, software releases, security patches, and hotfix deployments to maintain endpoint reliability. 
• Ensure all support activities comply with agreed Service Level Agreements (SLAs), IT policies, and operational procedures while maintaining accurate technical documentation. 
• Collaborate with IT teams, vendors, and business stakeholders to drive service improvements, implement technology enhancements, and deliver a high level of customer satisfaction. 

Requirements
Qualification:

• OND or equivalent in Computer Science/Engineering or any related discipline 
• Microsoft certification is a requirement.
• IITL Foundation training and/or certification is an advantage.

Experience:  

• Minimum one year relevant experience, preferably in a medium sized manufacturing organization. 

The Person Must: 

• Excellent communication, customer service, and interpersonal skills. 
• Strong knowledge of Windows desktop operating systems and Microsoft 365. 
• Good analytical, troubleshooting, and problem-solving skills. 
• Ability to prioritize tasks and work effectively in a fast-paced environment. 
• Knowledge of ITIL service management principles is an added advantage. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online