Graduate Client Care Executives at Dragnet Solutions

Dragnet Solutions Limited is a dynamic firm that specializes in the design, development and implementation of people screening solutions that can be deployed in a variety of uses covering both the workplace and the educational arena. Our solutions support the following users: Employers, HR Managers, Recruiters and scholarship Boards, Examination Bodies,

We are recruiting to fill the position below:

Job Title: Client Care Executives
Job Ref: CE 01
Department: Sales

Job Responsibilities

• Confer with clients by telephone or in person to provide information about products or services, take orders or obtain details of complaints.
• Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve clients' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved client grievances to designated departments for further investigation.
• Maintain regular contact with clients
• Obtain regular feedback from client and ensure that comments/complaints are attended to.

Requirements

• Degree in business administration or any other social sciences discipline.
• Minimum of 1 year experience required
• Knowledge of using computer, MS Word and MS Excel
• Able to excel in a fast paced environment
• Pleasant personality with good interpersonal skills
• Pro-active, responsible and hands-on person  

Application Closing Date
23rd January 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online