Dragnet Solutions Limited
is a dynamic firm that specializes in the design, development and implementation of people screening solutions that can be deployed in a variety of uses covering both the workplace and the educational arena. Our solutions support the following users: Employers, HR Managers, Recruiters and scholarship Boards, Examination Bodies,
We are recruiting to fill the position below:
Job Title: Client Care Executives
Job Ref: CE 01
- Confer with clients by telephone or in person to provide information about products or services, take orders or obtain details of complaints.
- Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve clients' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved client grievances to designated departments for further investigation.
- Maintain regular contact with clients
- Obtain regular feedback from client and ensure that comments/complaints are attended to.
Application Closing Date
- Degree in business administration or any other social sciences discipline.
- Minimum of 1 year experience required
- Knowledge of using computer, MS Word and MS Excel
- Able to excel in a fast paced environment
- Pleasant personality with good interpersonal skills
- Pro-active, responsible and hands-on person
23rd January 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online