Management Alternatives Limited - Our client in the Hospitality sector based in Kogi State, is recruiting qualified candidates for the below position:
Job Title: Receptionist
Code: RP/FDO/104
Location: Kogi
Department: Operations
Reports To: Operations Manager (OM)
Summary
- Under the supervision of the Operations Manager the Receptionist will be totally responsible receiving guests and assigning rooms to them.
Essential Duties and Responsibilities
Include the following:
- Welcome guests during check-in and giving a polite farewell to guests while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Prepare and maintain all guest portfolios in order to advice for frequent guest rewards
- Co-ordinate with housekeeping for cleaning and clearing of rooms.
- Collect and document Guest feedback from time to time.
- Perform basic cashier activities as and when required.
- Maintain mini stall for guest requests
- Ensure that all check-ins and check-outs are handled smoothly without.
Supervisory Responsibilities:
- Supervision of the heads of all units of the hotel.
Qualification
Knowledge, skill, and/or ability required:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
- Excellent interpersonal and communication skills
- High hygienic standards
- Excellent customer service skills and friendly personality
- Ability to work under pressure
- Able to work morning, evening, weekend, holiday, and overnight shifts
- Should be able to handle all guests without bias or prejudice.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Ability to relate well to Hotel guests and employees.
- Must also be able to work shifts - days, evenings, weekends and holidays.
Education and/or Experience
- Minimum qualification of ND or NCE.
- At least 2 years work experience.
Application Closing Date
10th March, 2017.
Method of Application
Interested and qualified candidates should send their Application and CV's as a single word document to:
[email protected] the Subject of the mail should be the job title - job code.
Note: Only shortlisted candidates will be contacted.