Receptionists at Management Alternatives Limited

Management Alternatives Limited - Our client in the Hospitality sector based in Kogi State, is recruiting qualified candidates for the below position:

Job Title: Receptionist

Code: RP/FDO/104
Location: Kogi
Department: Operations
Reports To: Operations Manager (OM)

Summary

• Under the supervision of the Operations Manager the Receptionist will be totally responsible receiving guests and assigning rooms to them.

Essential Duties and Responsibilities
Include the following:

• Welcome guests during check-in and giving a polite farewell to guests while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Prepare and maintain all guest portfolios in order to advice for frequent guest rewards
• Co-ordinate with housekeeping for cleaning and clearing of rooms.
• Collect and document Guest feedback from time to time.
• Perform basic cashier activities as and when required.
• Maintain mini stall for guest requests
• Ensure that all check-ins and check-outs are handled smoothly without.

Supervisory Responsibilities:

• Supervision of the heads of all units of the hotel.

Qualification
Knowledge, skill, and/or ability required:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
• Excellent interpersonal and communication skills
• High hygienic standards
• Excellent customer service skills and friendly personality
• Ability to work under pressure
• Able to work morning, evening, weekend, holiday, and overnight shifts
• Should be able to handle all guests without bias or prejudice.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Ability to relate well to Hotel guests and employees.
• Must also be able to work shifts - days, evenings, weekends and holidays.

Education and/or Experience

• Minimum qualification of ND or NCE.
• At least 2 years work experience.

Application Closing Date
10th March, 2017.

Method of Application
Interested and qualified candidates should send their Application and CV's as a single word document to: [email protected] the Subject of the mail should be the job title - job code.

Note: Only shortlisted candidates will be contacted.