Phillips Consulting Nigeria is recruiting Entry Level Customer Service Agents for a major Telecom client.
Job Title: Customer Service Agents
Responsibilities
- Attending to walk in customers
- Excellent Customer Service
- Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manne
- Customer Handling Time
- All customers are to be served within the agreed time limits for both regular and High Value Customers.
Reporting
- Provide daily feedback on business activities.
- Care of Company asset
Skills & Competencies
Computer Skills:
- Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
- Knowledge of Microsoft Office package.
Customer Service Skills
- Passion for customer satisfaction and service delivery (customer centric)
- Good communication skills
- Attention to detail
- Empathetic
- Patient
- Excellent listening skills
Additional Job Specific Requirements
- Basic understanding and knowledge of GSM market and Telecoms products and services
- It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition. Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location
Qualification
OND
Application Closing Date
5th April, 2012
How To Apply
Interested candidate should:
click here to apply online