Entry Level Customer Service Agents at Phillips Consulting Nigeria (Telecom)

Posted on Mon 18th Mar, 2013 - hotnigerianjobs.com --- (0 comments)

Phillips Consulting Nigeria is recruiting Entry Level Customer Service Agents for a major Telecom client.

Job Title: Customer Service Agents

Responsibilities

Attending to walk in customers
Excellent Customer Service
Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manne
Customer Handling Time
All customers are to be served within the agreed time limits for both regular and High Value Customers.

Reporting

Provide daily feedback on business activities.
Care of Company asset

Skills & Competencies

Computer Skills:

Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
Knowledge of Microsoft Office package.

Customer Service Skills

Passion for customer satisfaction and service delivery (customer centric)
Good communication skills
Attention to detail
Empathetic
Patient
Excellent listening skills

Additional Job Specific Requirements

Basic understanding and knowledge of GSM market and Telecoms products and services
It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition. Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location

Qualification
OND

Application Closing Date
5th April, 2012

How To Apply
Interested candidate should:
click here to apply online

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