Owens & Xley Consults - Our client, a leading Courier and Logistics company, is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Key Responsibilities
- Answer calls, emails and web chat enquiries from prospective customers
- Ensure that all telephone lines are turned on by 8:30 am Monday to Friday
- Work with Operations Manager to provide delivery status updates to customers
- Create a tracking identity number for each job order
- Work with Operations Manager to provide quotations for international freight
- Provide customers with accurate information regarding the company’s services
- Receive orders, record and transmit to Operations Manager
- Return all missed calls
- Keep and maintain the staff attendance register
- Ensure compliance with set standards of customer service when conversing with clients
- Help achieve sales objectives by making telesales and utilizing upselling opportunities
- Create and update customer profile/accounts to allow for easy resolution of customer problems
- Escalate complex issues to the Operations Manager for proper resolution
- Maintain records of inquiries or complaints as well as logs of interaction with customers
- Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
- Go the extra mile to build and maintain positive trust relationship with clients
- Perform all other duties as assigned
Educational Qualification
- B.Sc or HND in English Mass Communication or any related discipline
Experience:
- 1-2+ years in a Customer Service or similar role
Skills and Abilities:
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- High proficiency in MS office suite
- Must be able to prepare management reports and correspondence
- Good knowledge of administrative and clerical processes
- Good stress and time management skills
Personal Attributes:
- Highly organized and detailed
- Passion for people
- Loves to talk and socialize
- Has high energy levels
- Attention to detail
Application Closing Date
2nd September, 2017.
Method of Application
Interested and qualified candidates should send their CV's and Cover Letters to:
[email protected]