Graduate Customer Service Officer at a Leading Courier and Logistics Company - Owens & Xley Consults

Posted on Wed 30th Aug, 2017 - hotnigerianjobs.com --- (0 comments)

Owens & Xley Consults - Our client, a leading Courier and Logistics company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Key Responsibilities

Answer calls, emails and web chat enquiries from prospective customers
Ensure that all telephone lines are turned on by 8:30 am Monday to Friday
Work with Operations Manager to provide delivery status updates to customers
Create a tracking identity number for each job order
Work with Operations Manager to provide quotations for international freight
Provide customers with accurate information regarding the company’s services
Receive orders, record and transmit to Operations Manager
Return all missed calls
Keep and maintain the staff attendance register
Ensure compliance with set standards of customer service when conversing with clients
Help achieve sales objectives by making telesales and utilizing upselling opportunities
Create and update customer profile/accounts to allow for easy resolution of customer problems
Escalate complex issues to the Operations Manager for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
Go the extra mile to build and maintain positive trust relationship with clients
Perform all other duties as assigned

Educational Qualification

B.Sc or HND in English Mass Communication or any related discipline

Experience:

1-2+ years in a Customer Service or similar role

Skills and Abilities:

Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situations appropriately
High proficiency in MS office suite
Must be able to prepare management reports and correspondence
Good knowledge of administrative and clerical processes
Good stress and time management skills

Personal Attributes:

Highly organized and detailed
Passion for people
Loves to talk and socialize
Has high energy levels
Attention to detail

Application Closing Date
2nd September, 2017.

Method of Application
Interested and qualified candidates should send their CV's and Cover Letters to: [email protected]

Share this job:

Shell Petroleum Development Company of Nigeria Limited (SPDC) Niger Delta Postgraduate Scholarship 2024

Frigoglass Industries Nigeria Limited Technical Trainee Programme 2024

First Bank of Nigeria Limited Job Recruitment (28 Positions)

Ernst & Young (EY) Graduate Trainee & Exp. Job Recruitment

2024 Graduate Trainee Program at Ikore International Development Limited

Optimus Bank Job Recruitment (3 Positions)

Dangote Group Job Recruitment (29 Positions)

ISO Accredited Medical Laboratory Job Vacancies (3 Positions)

MTN Nigeria Job Recruitment (16 Positions)

Nicole Sinclair Consulting Job Recruitment (5 Positions)

Access Bank Plc Entry Level Recruitment Campaign (ELTP Retail) 2024

Indigenous Non-profit and Non-governmental Organization Job Recruitment (20 Positions)

Benue Investment and Property Company Limited (BIPC) Job Recruitment (19 Positions)

Reputable Company Job Recruitment (6 Positions)

Chevron Nigeria Limited NMA Internship Program - Medical Radiographer

Comments (0)

Post a Comment

Name: *
Email: *
Comment: *