Lorache Group - Our client, an Internet Service Provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:
Job Title: Channel Support (Voice) - Executive
Location: Lagos
Function / Domain: Customer Service / Customer Interaction Group
Reporting To: Supervisor - Call Centre
Major Deliverables
- Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
- Ensure that calls are answered within defined threshold of 20 seconds
- Handle customer complaints, requests and queries shared by Channel Partners via inbound calls
- Emphasis on First Level Trouble shooting and concern redressal
- Maintain two way communication medium to ensure redressal provided is also shared with Channel
- Maintain and build lasting customer relationships by ensuring concerns attended are resolved
- Ensure relevant communications, records and data are updated and recorded
- Identify and escalate situations requiring urgent attention to appropriate department
- Prepare daily activity reports and share with TL / Supervisor and HOD
Requirements/Qualification
- Graduate /Post graduate qualification
Desired Experience:
Essential Attributes:
- Computer Knowledge,
- Internet and Tech savvy,
- Customer query resolving skills,
- Sales Acumen,
- Customer Focus,
- Excel Knowledge is a Must,
- Languages - Hausa, Yoruba, Igbo and English
Desired Attributes:
- Relevant Industry Experience Preferred.
Application Closing Date
11th January, 2018.
Method of Application
Interested and qualified candidates should send their Applications and CV's to:
[email protected] using the position and location applied for as subject of the mail.