Graduate Channel Support (Voice) - Executive at Lorache Group

Lorache Group - Our client, an Internet Service Provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:

Job Title: Channel Support (Voice) - Executive

Location: Lagos
Function / Domain: Customer Service / Customer Interaction Group
Reporting To: Supervisor - Call Centre

Major Deliverables

• Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
• Ensure that calls are answered within defined threshold of 20 seconds
• Handle customer complaints, requests and queries shared by Channel Partners via inbound calls
• Emphasis on First Level Trouble shooting and concern redressal
• Maintain two way communication medium to ensure redressal provided is also shared with Channel
• Maintain and build lasting customer relationships by ensuring concerns attended are resolved
• Ensure relevant communications, records and data are updated and recorded
• Identify and escalate situations requiring urgent attention to appropriate department
• Prepare daily activity reports and share with TL / Supervisor and HOD

Requirements/Qualification

• Graduate /Post graduate qualification

Desired Experience:

• 1 to 3 years

Essential Attributes:

• Computer Knowledge,
• Internet and Tech savvy,
• Customer query resolving skills,
• Sales Acumen,
• Customer Focus,
• Excel Knowledge is a Must,
• Languages - Hausa, Yoruba, Igbo and English

Desired Attributes:

• Relevant Industry Experience Preferred.

Application Closing Date
11th January, 2018.

Method of Application
Interested and qualified candidates should send their Applications and CV's to: jobs@lorachegroup.com using the position and location applied for as subject of the mail.