Trifed Nigeria Limited was incorporated in1998 as a spin-off from its parent company, Genesis Worldwide Shipping (GWS), the ship owning/vessel chartering arm of the corporate group, to offer an integrated, one-stop shop to consumers in the downstream sector of the Nigerian Petroleum marketing industry.
We are recruiting to fill the position below:
Job Title: Front Desk/ Customer Care Officer
Location: Lagos
Responsibilities
- Greet customers warmly and in a professional manner and ascertain problems or reasons for visiting
- Identify and assess the Customers' needs to achieve satisfaction
- Compile reports on overall customer satisfaction
- Advise on Company's information
- Ensure adherence on communication procedures, guidelines and policies
- Receive and sort incoming letters, express envelopes and courier deliveries and distribute to the appropriate employee
- Ensure access control functions are observed and report any unusual or suspicious persons/ activities around the reception area
- Liaise with the Help desk department to resolve complaints and inquiries from Customers via phone and email
- Assist the Admin department in its activities
- Provide overall Secretarial and Administrative assistance to the Directors
Requirements
- B.Sc in any discipline from any reputable University
- Minimum of one (1) experience in a Customer Care role
- Great Communication Skills ( verbal and written)
- Good conflict resolution and negotiation skills
- Positive attitude
- Accurate reporting skills
- Great attention to detail and the ability to work under pressure
- Good organisation and listening skills
- Ability to multi-task
- Proficient in Microsoft office tools especially in Excel
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV's as an email attachment and 3 paragraph Letter of Application in the email content page (not as an attachment), the 3 paragraph Application must provide key information on your suitability for the position to:
info@trifed.com.ng Using the position applied for as the subject of the mail.