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Graduate Front Desk/ Customer Care Officer at Trifed Nigeria Limited

Posted on Wed 24th Jan, 2018 - hotnigerianjobs.com --- (0 comments)


Trifed Nigeria Limited was incorporated in1998 as a spin-off from its parent company, Genesis Worldwide Shipping (GWS), the ship owning/vessel chartering arm of the corporate group, to offer an integrated, one-stop shop to consumers in the downstream sector of the Nigerian Petroleum marketing industry.

We are recruiting to fill the position below:

Job Title: Front Desk/ Customer Care Officer

Location
: Lagos

Responsibilities
  • Greet customers warmly and in a professional manner and ascertain problems or reasons for visiting
  • Identify and assess the Customers' needs to achieve satisfaction
  • Compile reports on overall customer satisfaction
  • Advise on Company's information
  • Ensure adherence on communication procedures, guidelines and policies
  • Receive and sort incoming letters, express envelopes and courier deliveries and distribute to the appropriate employee
  • Ensure access control functions are observed and report any unusual or suspicious persons/ activities around the reception area
  • Liaise with the Help desk department to resolve complaints and inquiries from Customers via phone and email
  • Assist the Admin department in its activities
  • Provide overall Secretarial and Administrative assistance to the Directors
Requirements
  • B.Sc in any discipline from any reputable University
  • Minimum of one (1) experience in a Customer Care role
  • Great Communication Skills ( verbal and written)
  • Good conflict resolution and negotiation skills
  • Positive attitude
  • Accurate reporting skills
  • Great attention to detail and the ability to work under pressure
  • Good organisation and listening skills
  • Ability to multi-task
  • Proficient in Microsoft office tools especially in Excel
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV's as an email attachment and 3 paragraph Letter of Application in the email content page (not as an attachment), the 3 paragraph Application must provide key information on your suitability for the position to: info@trifed.com.ng Using the position applied for as the subject of the mail.
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