Phillips Consulting Limited - Our client is one of the first banks to have been established in Nigeria and has a wide network of branches.
An exciting opportunity exists for three (3) Regional IT Support Officers to support the Head, IT Service Desk.
Job Title: Regional Support Officer - 3 Positions
Responsibilities:
- Co-ordinates and Manages IT activities in the region.
- Responsible for the Management of Network and the Installation, Configuration, Repair, Distribution and Maintenance of the systems in the region.
- Trains the users in the region on the use of application software and Information Technology devices.
- Liaises with branches in the region to prioritize issues and their resolutions.
- Ensures efficient allocation and distribution of IT resources in the region.
- Ensures the proactive management of IT related incidents and problems within the region.
- Coordinate the activities and deliverables of IT contract staff in the region
- Ensures efficient/ controlled management of third party solutions deployment in the region.
- Prepares and submit required functional reports to Head, IT Service Desk and administrative reports to Head, Regional Operations, including system performance reports, events log etc, as and when needed.
- Oversees objectives, goals and plans for the region as derived from the strategic objectives set by IT Department
- Controls and signs off all IT related reports being submitted by branches to other departments in the bank
- Ensures the correct service availability is submitted to the department for vendor payments (Remember regional reports should reach Network Team for collation by end of month)
- Attends weekly Operational Review (WOR) Meetings every Friday by Audio/ Video
- Carries out other assignments as directed by the Head, IT Service Desk or Head, IT.
Requirements:
- Good technology related university degree preferably in Computer Science, Engineering or Numeric Science;
- Minimum of 5 years cognate IT and Network/ Hardware Support Duties in a large to medium size bank/ financial institution.
Required Knowledge, Skills and Abilities
- Good knowledge of WAN architecture
- Good knowledge of LAN architecture
- Adequate Knowledge of Windows Environment
- Adequate knowledge of Hardware
- Adequate Knowledge of Flexcube and other Axillary Applications
- Working knowledge of client server architecture environment
- Ability to coordinate support successfully
- Organization and coordination skills
Generic Skills
- Pro-activeness and promptness in response
- Customer Service Consciousness
- Adequate knowledge of Customer IT Support and IT Security
Application Closing Date