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Regional Support Officer in a First Generation Bank in Nigeria - 3 Positions

Posted on Thu 25th Jul, 2013 - hotnigerianjobs.com --- (0 comments)


Phillips Consulting Limited - Our client is one of the first banks to have been established in Nigeria and has a wide network of branches.

An exciting opportunity exists for three (3) Regional IT Support Officers to support the Head, IT Service Desk.

Job Title: Regional Support Officer - 3 Positions

Responsibilities:
  • Co-ordinates and Manages IT activities in the region.
  • Responsible for the Management of Network and the Installation, Configuration, Repair, Distribution and Maintenance of the systems in the region.
  • Trains the users in the region on the use of application software and Information Technology devices.
  • Liaises with branches in the region to prioritize issues and their resolutions.
  • Ensures efficient allocation and distribution of IT resources in the region.
  • Ensures the proactive management of IT related incidents and problems within the region.
  • Coordinate the activities and deliverables of IT contract staff in the region
  • Ensures efficient/ controlled management of third party solutions deployment in the region.
  • Prepares and submit required functional reports to Head, IT Service Desk and administrative reports to Head, Regional Operations, including system performance reports, events log etc, as and when needed.
  • Oversees objectives, goals and plans for the region as derived from the strategic objectives set by IT Department
  • Controls and signs off all IT related reports being submitted by branches to other departments in the bank
  • Ensures the correct service availability is submitted to the department for vendor payments (Remember regional reports should reach Network Team for collation by end of month)
  • Attends weekly Operational Review (WOR) Meetings every Friday by Audio/ Video
  • Carries out other assignments as directed by the Head, IT Service Desk or Head, IT.
Requirements:
  • Good technology related university degree preferably in Computer Science, Engineering or Numeric Science;
  • Minimum of 5 years cognate IT and Network/ Hardware Support Duties in a large to medium size bank/ financial institution.
Required Knowledge, Skills and Abilities
  • Good knowledge of WAN architecture
  • Good knowledge of LAN architecture
  • Adequate Knowledge of Windows Environment
  • Adequate knowledge of Hardware
  • Adequate Knowledge of Flexcube and other Axillary Applications
  • Working knowledge of client server architecture environment
  • Ability to coordinate support successfully
  • Organization and coordination skills
Generic Skills
  • Pro-activeness and promptness in response
  • Customer Service Consciousness
  • Adequate knowledge of Customer IT Support and IT Security
Application Closing Date
7th August, 2013

Method of Application

Interested and qualified candidates should:
Click here to apply online

  

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