Phillips Consulting Limited - Our client is one of the first banks to have been established in Nigeria and has a wide network of branches.
An exciting opportunity exists for an Applications Support Officer to support the Head, Ancillary Applications Support in meeting the team’s strategic goals and objectives.
Job Title: Application Support Officer
Responsibilities:
- Ensure documentation of processes and procedures within the unit.
- Proactively Ensure 0% downtime on all Ancillary applications within my purview in the Bank.
- Review of Ancillary Applications for optimal performance.
- Effective Training & Skill Transfer to all team members (Ancillary Application Support)
- Ensures prompt resolution of issues.
- Provide jobs status report on a weekly basis to the Head, Ancillary Applications.
- Ensure prompt escalation of issues to the vendor(s).
- Liaise with the responsible unit to ensure that the appropriate hardware resources are allocated to the application databases.
- Ensure availability and optimal running of the databases by the unit responsible.
- Ensure optimal security and performance of all databases by the unit responsible.
- Ensure that all databases /Applications are backed up by the unit responsible.
- Analyze the processes/applications in use and initiate enhancement as the case may be.
- Take custody of all application related document within my purview such as technical manual, functional/operational manual.
- Ensure that all the operational procedures and documents for all applications are up-to-date.
- Implement/ upgrade/ release/patches of existing applications.
- Ensure that the hardware components of the application systems are up-to-date.
- Proactively monitor and Ensure high/optimal performance of the hardware(s).
- Ensure regular maintenance of the hardware(s).
Requirements:
- Minimum of 3 years cognate IT and Software/Database Support experience in a large to medium size Bank/ financial institution.
- Good technology related university degree preferably in Computer Science.
Required Knowledge, Skills and Abilities
- Adequate knowledge of Oracle And SQL Server Databases
- Adequate Knowledge of Data warehouse and Data Modeling
- Adequate knowledge of Large Data Extraction and Transformation
Generic Skills
- Leadership
- Possess analytical and problem solving skills
- Adequate knowledge of SQL scripting.
Application Closing Date