Tros Technologies Limited - Our client, a Lottery company, is recruiting for suitable qualified candidates with a flexible working arrangement to fill the position below:
Job Title: Customer Support Officer
Location: Lagos
Position Objectives
- Develop and implement all services and products for customers
- Provide 1st line support to customers via the web, telephone, online chat and face to face.
- Identify and capture revenue opportunities for business.
- Independently establish and grow new or existing  customer base.
- Communicate effectively with peers, superiors, and other personnel.
- Provide ongoing support to customers
- Effectively address , follow up and resolve customers complaint
- Promotes new services and offers to interested customers
- Troubleshoot or transfer technical issues to technical expert
- Build relationship with customers based on respect, understanding and service to their needs
Candidate Requirements
- Minimum 2 years experience as a customer support agent preferably in a lottery company.
- Strong prospecting skills and extensive customer support experience.
- Excellent communication skills (oral, written and presentation).
- Proficient use of PC hardware and software (MS Office suite of applications).
- Proficient in the use of internet for communication and research.
- Ability to cultivate and develop long term profitable industry relationships.
- Ability to work with little or no supervision
- Adequate interpersonal and organisational skills
Application Closing Date
12th November, 2018.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]