Customer Support Officer at Tros Technologies Limited

Posted on Mon 08th Oct, 2018 - hotnigerianjobs.com --- (0 comments)

Tros Technologies Limited - Our client, a Lottery company, is recruiting for suitable qualified candidates with a flexible working arrangement to fill the position below:

Job Title: Customer Support Officer

Location: Lagos

Position Objectives

Develop and implement all services and products for customers
Provide 1st line support to customers via the web, telephone, online chat and face to face.
Identify and capture revenue opportunities for business.
Independently establish and grow new or existing Â customer base.
Communicate effectively with peers, superiors, and other personnel.
Provide ongoing support to customers
Effectively address , follow up and resolve customers complaint
Promotes new services and offers to interested customers
Troubleshoot or transfer technical issues to technical expert
Build relationship with customers based on respect, understanding and service to their needs

Candidate Requirements

Minimum 2 years experience as a customer support agent preferably in a lottery company.
Strong prospecting skills and extensive customer support experience.
Excellent communication skills (oral, written and presentation).
Proficient use of PC hardware and software (MS Office suite of applications).
Proficient in the use of internet for communication and research.
Ability to cultivate and develop long term profitable industry relationships.
Ability to work with little or no supervision
Adequate interpersonal and organisational skills

Application Closing Date
12th November, 2018.

How to Apply
Interested and qualified candidates should send their CV's to: careers@trostechnologies.com

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