Peen Nigeria Limited is licensed to provide Stevedoring services in Nigeria, and we are presently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Care Officer
Location: Lagos
Job Descriptions
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Job Requirments
- High School Diploma, general education Degree or equivalent
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of social media platforms
- Knowledge of administrative procedures
- Numeric, oral and written language applications
- Product knowledge
Job Competencies:
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
- Applicants should reside around Yaba, Shomolu, Bariga, Palmgoove/Onipanu, Gbagada area.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their Applications and CV to:
[email protected]
Or
Click here to apply online