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Customer Care Officer at Peen Nigeria Limited

Posted on Thu 08th Nov, 2018 - hotnigerianjobs.com --- (0 comments)


Peen Nigeria Limited is licensed to provide Stevedoring services in Nigeria, and we are presently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Care Officer

Location:
Lagos

Job Descriptions
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
Job Requirments
  • High School Diploma, general education Degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of social media platforms
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Product knowledge
Job Competencies:
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance
  • Applicants should reside around Yaba, Shomolu, Bariga, Palmgoove/Onipanu, Gbagada area.
Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should send their Applications and CV to: [email protected]
Or
Click here to apply online

  

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