Big Contractors was incorporated as a multifaceted company to provide a full range of engineering services in pre-construction planning, program management, construction management & general construction for the public and private sector in Oil and Gas (upstream and downstream) , Power, Telecommunication, Aviation, Marine and General Construction.
We are recruiting to fill the position of:
Job Title: Customer Service Officer
Location: Lagos
Responsibilities
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Maintain customer databases
- Manage administration
Requirements
- A University degree in any discipline
- Knowledge of Project Management and Public Relations
- Minimum of 2 years work experience.
- Basic computer knowledge
- Good written and oral communication skills with proven ability to create grammatically correct responses
- Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service
- Knowledge of customer service principles and practices, ability to multi-task; Persistent and supportive attitude
- Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization
- Ability to relate with customers and handle telemarketing
- Sound knowledge of telephone etiquette and excellent listening skill
Application Closing Date
27th September, 2013
Method Of Application
Interested and qualified candidates should send their CVs and Cover Letters to:
[email protected] Application title should be "Customer Service Officer".