Owens and Xley Consults- Our client, a reputable Healthy Food and Snack company located in Ikeja, Lagos State is seeking applications from qualified candidates to fill the vacant position below:
Job Title: Customer Service Representative
Location: Lagos
Job Functions
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Should live in Ikeja or its environs
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected]