Customer Service Representative at Owens and Xley Consults

Posted on Fri 08th Feb, 2019 - hotnigerianjobs.com --- (0 comments)

Owens and Xley Consults- Our client, a reputable Healthy Food and Snack company located in Ikeja, Lagos State is seeking applications from qualified candidates to fill the vacant position below:

Job Title: Customer Service Representative

Location: Lagos

Job Functions

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirements

Should live in Ikeja or its environs
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com

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