Natives Hospitality is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Job Description
- We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
- Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
- If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Manage customer complaints and help create memorable experience for our Guest
Education Requirements
- Degree or Diploma in Hotel Management is a plus.
Qualification requirements:
Experience and skills requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloud beds and Room Key PMS
- Understanding of how travel planning websites operate, like Booking and Trip Advisor
- Customer service attitude
- Excellent communication and organizational skills.
Application Closing Date
15th April, 2019.
Method of Application
Interested and qualified candidates should send their CV to:
[email protected] Kindly Indicate Position applying for when sending CV.