Front Desk Officer at Natives Hospitality

Posted on Tue 26th Mar, 2019 - hotnigerianjobs.com --- (0 comments)

Natives Hospitality is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Officer

Location: Lagos

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Manage customer complaints and help create memorable experience for our Guest

Education Requirements

Degree or Diploma in Hotel Management is a plus.

Qualification requirements:

2 years in Hotel Jobs.

Experience and skills requirements:

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloud beds and Room Key PMS
Understanding of how travel planning websites operate, like Booking and Trip Advisor
Customer service attitude
Excellent communication and organizational skills.

Application Closing Date
15th April, 2019.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] Kindly Indicate Position applying for when sending CV.

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