GE Nigeria is recruiting to fill the position of Customer Fulfillment Coordinator
Position Title: Customer Fulfillment Coordinator - Nigeria
Job Number: 1297586
Location: Nigeria
Essential Responsibilities
- Manage all aspects of non-technical Customer Support from order entry to receivables, minimizing transactional defects through the OTR cycle
- Manage customer priorities to deliver orders on-time to meet customer needs
- Provide superior service through daily interaction with internal support and external customers
- Manage repair and return, track and ensure availability of customer core returns for UX material
- Coordinate export shipments with ESG/Ryder to meet customer delivery requirements
- Contribute to positive trends in delivery performance and customer satisfaction metrics
- Participate in customer issue resolution to include Issue Track utilization
- Lead or contribute to process-improvement projects that enhance customers’ experience with GE
- Order management via pitcher/ catcher connection with customer service in region (order priorities, schedule dates, want dates and expediting)
- Consistently work to improve the work processes by reporting the defects and work on corrective actions
Qualifications/Requirements:
- Prior work experience in customer service, logistics, marketing/ sales or field service
- Strong oral and written communication skills
- Accomplishments, which reflect teamwork, integrity, responsibility, accuracy and speed
- Ability to handle multiple tasks simultaneously
- Computer proficient, including working knowledge of Oracle
- French language fluency
Desired Characteristics
- Desired Characteristics
- Locomotive, mining or heavy equipment product knowledge
- GE work experience
- Greenbelt Certification
Application Deadline
19th February, 2011
How to Apply
Interested and qualified candidates should follow link below to apply onliene.
Click here to apply online