Customer Fulfillment Coordinator Job at GE Nigeria

Position Title: Customer Fulfillment Coordinator - Nigeria

• Manage all aspects of non-technical Customer Support from order entry to receivables, minimizing transactional defects through the OTR cycle
• Manage customer priorities to deliver orders on-time to meet customer needs
• Provide superior service through daily interaction with internal support and external customers
• Manage repair and return, track and ensure availability of customer core returns for UX material
• Coordinate export shipments with ESG/Ryder to meet customer delivery requirements
• Contribute to positive trends in delivery performance and customer satisfaction metrics
• Participate in customer issue resolution to include Issue Track utilization
• Lead or contribute to process-improvement projects that enhance customers’ experience with GE
• Order management via pitcher/ catcher connection with customer service in region (order priorities, schedule dates, want dates and expediting)
• Consistently work to improve the work processes by reporting the defects and work on corrective actions

• Prior work experience in customer service, logistics, marketing/ sales or field service
• Strong oral and written communication skills
• Accomplishments, which reflect teamwork, integrity, responsibility, accuracy and speed
• Ability to handle multiple tasks simultaneously
• Computer proficient, including working knowledge of Oracle
• French language fluency

• Desired Characteristics   
• Locomotive, mining or heavy equipment product knowledge
• GE work experience
• Greenbelt Certification