Smart Partners Consulting Limited is a leading indigenous HR Consulting Firm in Nigeria located in Lagos with services offered in Recruitment, Outsourcing, Training and HR Consulting. We are a growing firm providing services to top leading companies across the Oil & Gas, IT, Banking Industries and many others using our world class recruiting process with vibrant, talented and passionate team.
We are recruiting to fill the position below:
Job Title: Floor Manager
Location: Lagos
Job Responsibilities
- Analyze the sales figures and also predict the volume of future sales in order to maximize profits.
- Ensure that all customers receive service properly.
- Record sales figures and analyze data and forward planning.
- Training new hospitality staff on the establishment’s policies and procedures
- Conduct appraisals and review the performance of the staff.
- Responsible for safety procedures are followed on floor.
- Monitoring financial results based on key performance indicators
- Resolving customer complaints using conflict resolution skills
- Inspect guest areas for cleanliness and deploy custodial staff as necessary.
- Establishing a good rapport with first-time guests leads them to become loyal patrons.
- Monitor the amount of revenue generated by the establishment on a daily basis.
- Identify and Resolve Urgent, legal and security issues.
Requirements
- Minimum of 5 years proven experience as a floor manager or Hotel/Restaurant manager
- Exhibiting leadership ability
- Booking and checking in guests
- Proficient user of Microsoft Office- Excel and PowerPoint
- Reservation management software.
Application Closing Date
18th June, 2019.
How to Apply
Interested and qualified candidates should send their detailed CV in MS Word format to:
[email protected] Using the Job Title as the Subject of mail.
Note: Only shortlisted candidates will be contacted.