Customer Support Officer at a Technology-enabled Logistics Company - Human Capital Partners (HCP)

Posted on Tue 18th Jun, 2019 - --- (0 comments)

Human Capital Partners (HCP) - Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:

Job Title: Customer Support Officer

: Lagos

  • Provide support to live operations while ensuring that queries are promptly resolved
  • Provide support that ensures orders are delivered in excellent condition
  • Answer customer inquiries via phone, email and in person
  • Maintain and update customers database, including notes about interactions
  • Prepare reports about customer queries
  • Make recommendations to management to improve customer experience
  • A first degree in any discipline from a reputable institution
  • Minimum of 2 years customer service/ support experience in delivery operations
  • Excellent use of Microsoft Office applications
  • Excellent written and oral communication skills.
Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.