Customer Support Officer at a Technology-enabled Logistics Company - Human Capital Partners (HCP)

Human Capital Partners (HCP) - Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:

Job Title: Customer Support Officer

Location: Lagos

Responsibilities

• Provide support to live operations while ensuring that queries are promptly resolved
• Provide support that ensures orders are delivered in excellent condition
• Answer customer inquiries via phone, email and in person
• Maintain and update customers database, including notes about interactions
• Prepare reports about customer queries
• Make recommendations to management to improve customer experience

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years customer service/ support experience in delivery operations
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hcp-ng.com using the Job Title as the subject of the mail.