Human Capital Partners (HCP) - Our client is a technology-enabled logistics company that offers reliable and secure parcel shipping services within Nigeria. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position below:
Job Title: Customer Support Officer
- Provide support to live operations while ensuring that queries are promptly resolved
- Provide support that ensures orders are delivered in excellent condition
- Answer customer inquiries via phone, email and in person
- Maintain and update customers database, including notes about interactions
- Prepare reports about customer queries
- Make recommendations to management to improve customer experience
Application Closing Date
- A first degree in any discipline from a reputable institution
- Minimum of 2 years customer service/ support experience in delivery operations
- Excellent use of Microsoft Office applications
- Excellent written and oral communication skills.
How to Apply
Interested and qualified candidates should send their CV to: [email protected]
using the Job Title as the subject of the mail.