PricewaterhouseCooper (PwC) firms help organisations and individuals create the value they’re looking for. We’re a network of firms in 158 countries with more than 250,000 people who are committed to delivering quality in assurance, tax and advisory services. In Sub-Saharan Africa, we're the largest provider of professional services with offices in 34 countries and over 9 000 people.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Reference Number: 125-NIG00214
Location: Lagos
Department: Internal Firm Services
Job type: Permanent
The Position
- This position is often the first point of contact with the firm and reflects the firm's image to clients.
- Thus, working relationships are with PricewaterhouseCoopers client, contractors, vendors, suppliers and staff members which place the position at the front end of the office drive for a positive image.
Roles and Responsibilities
- Enhance clients' perception of PwC by providing distinctive and personalized response to visitors and callers and facilitating effective communication.
- Communicate courteously with clients and staff members by email, letter and face to face.
- Take and receive messages for various personnel.
- Communicate complaints or any major issue to appropriate personnel.
- Receive, sort, distribute and keep accurate records, of incoming and outgoing correspondences with clients.
- Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
- Co-ordinate and organize booking of meeting room and appointments.
- Call-in and pick-up delivery of express mail services (FedEx, UPS, and DHL etc.).
- Manage the reception area and report issues promptly.
- Any other related assignment to job functions.
Requirements
- Excellent communication and people skills.
- Proficiency in the use of computer - internet skills including e-mails, group messaging, MS office (word, excel, outlook, access)
- Highly organized and ability to cope with competing demands
- Personable/highly presentable
- Excellent phone etiquette
- Problem-solving skills
- Previous experience will be an added advantage in similar customer relations job function
- Ability to speak other language (s) will be an added advantage
Application Closing Date
2nd July, 2019.
Method of Application
Interested and qualified candidates should:
Click here to apply online