Front Desk Officer at PricewaterhouseCooper (PwC)

PricewaterhouseCooper (PwC) firms help organisations and individuals create the value they’re looking for. We’re a network of firms in 158 countries with more than 250,000 people who are committed to delivering quality in assurance, tax and advisory services. In Sub-Saharan Africa, we're the largest provider of professional services with offices in 34 countries and over 9 000 people.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Reference Number: 125-NIG00214
Location: Lagos
Department: Internal Firm Services
Job type: Permanent

The Position

• This position is often the first point of contact with the firm and reflects the firm's image to clients.
• Thus, working relationships are with PricewaterhouseCoopers client, contractors, vendors, suppliers and staff members which place the position at the front end of the office drive for a positive image.

Roles and Responsibilities

• Enhance clients' perception of PwC by providing distinctive and personalized response to visitors and callers and facilitating effective communication.
• Communicate courteously with clients and staff members by email, letter and face to face.
• Take and receive messages for various personnel.
• Communicate complaints or any major issue to appropriate personnel.
• Receive, sort, distribute and keep accurate records, of incoming and outgoing correspondences with clients.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Co-ordinate and organize booking of meeting room and appointments.
• Call-in and pick-up delivery of express mail services (FedEx, UPS, and DHL etc.).
• Manage the reception area and report issues promptly.
• Any other related assignment to job functions.

Requirements

• Excellent communication and people skills.
• Proficiency in the use of computer - internet skills including e-mails, group messaging, MS office (word, excel, outlook, access)
• Highly organized and ability to cope with competing demands
• Personable/highly presentable
• Excellent phone etiquette
• Problem-solving skills
• Previous experience will be an added advantage in similar customer relations job function
• Ability to speak other language (s) will be an added advantage

Application Closing Date
2nd July, 2019.

Method of Application
Interested and qualified candidates should:
Click here to apply online