Phyatex International provides consulting, training and recruitment services to organisations. We access the employment needs of our clients and provide solution.
We are recruiting to fill the position below:
Job Title: Guest Relations Officer
Location: Lagos
Job Description
- We are looking for a Guest Relations Officer to provide high-quality service to our client hotel customers
- You will address complaints and go the extra mile to make sure our guests are satisfied
- In this role, you should be an excellent communicator who can stay positive when facing difficult situations
- You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers
- Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards.
Requirements
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or B.Sc/B.A in Hospitality
- International Relations, Diplomacy, Hotel Management is preferred.
Application Closing Date
31st October, 2019.
Method of Application
Interested and qualified candidates should send their Applications to:
[email protected] with the job title as the subject of the mail.