Guest Relations Officer at Phyatex International

Posted on Wed 04th Sep, 2019 - hotnigerianjobs.com --- (1 comments)

Phyatex International provides consulting, training and recruitment services to organisations. We access the employment needs of our clients and provide solution.

We are recruiting to fill the position below:

Job Title: Guest Relations Officer

Location: Lagos

Job Description

We are looking for a Guest Relations Officer to provide high-quality service to our client hotel customers
You will address complaints and go the extra mile to make sure our guests are satisfied
In this role, you should be an excellent communicator who can stay positive when facing difficult situations
You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards.

Requirements

Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Diploma or B.Sc/B.A in Hospitality
International Relations, Diplomacy, Hotel Management is preferred.

Application Closing Date
31st October, 2019.

Method of Application
Interested and qualified candidates should send their Applications to: careers@phyatexintl.com.ng with the job title as the subject of the mail.

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