Fadac Resources and Services - Our client is a leading Online pharmaceutical distribution company with a vision to be Nigeria’s leading pharmacy in the provision of healthcare, health products and health services. Due to expansion, they are in need of a suitably qualified candidate to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Responsibilities
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries and complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders, forms, applications and requests
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Follow up on customer request
- Provide feedback on the efficiency of the customer service process
Requirements
- Must be a female applicant
- Minimum of OND in Mass Communication or any related field
- 2 - 3 years proven work experience as a Customer service representative
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to details and accuracy
- Candidates must reside within Victoria Island and it's environs.
Application Closing Date
26th November, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online